Customer Service Representative for Plumbing Company Plumbing Solutions

Customer Service Representative for Plumbing Company

Full Time • Plumbing Solutions
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development
Customer Service Representative (CSR) – Plumbing Company

📍 Murfreesboro Area, TN
 🏢 TN Plumbing Solutions

Job Overview

TN Plumbing Solutions is looking for a reliable and organized Customer Service Representative (CSR) to join our growing team. This position plays a key role in helping customers schedule service, answering questions, and ensuring every customer has a great experience from the first phone call to job completion.

We are looking for someone who is friendly, detail-oriented, and able to handle a fast-paced office environment.

Responsibilities

  • Answer incoming customer calls and schedule service appointments

  • Dispatch technicians and coordinate daily schedules

  • Respond to customer questions and provide excellent customer service

  • Maintain accurate customer records in our system

  • Follow up with customers regarding appointments and services

  • Assist with invoices, payments, and general office tasks

  • Work with the team to ensure smooth daily operations

Qualifications

  • Previous customer service or office experience preferred

  • Strong phone and communication skills

  • Ability to multitask and stay organized

  • Basic computer skills

  • Positive attitude and professional demeanor

  • Experience with ServiceTitan or similar software is a plus (but not required)

What We Offer

  • Competitive pay based on experience

  • Stable, full-time position

  • Friendly team environment

  • Opportunity for growth within the company

Schedule

Full-Time
 Monday – Friday
Compensation: $20.00 - $30.00 per hour




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